Support & Help
Customer Service Center
Our Customer Service Center is here to help with booking, service quotes, scheduling, payments, service areas, and general questions. Whether you need pickup and delivery, a small move, loading and unloading, heavy lifting, furniture assembly, or another local service, we will help you understand the process and prepare the necessary information.
For the fastest assistance, text +1(626) 495-7176 with a brief description of the service you need. Please include item photos, pickup and delivery addresses, stairs or floor details, and your preferred date and time. We will review your request and respond with availability and a clear quote as soon as possible.
FAQ
Booking & Rescheduling
If you need to reschedule a confirmed service appointment, please contact us as early as possible. Advance notice gives us enough time to update our schedule, coordinate a new date and time, and avoid conflicts with other customers. You can notify us by text message and include your name, original appointment date, and preferred new time.
All rescheduling requests are subject to availability. Last-minute changes may not always be possible, especially during busy periods or when another appointment has already been scheduled. The earlier you contact us, the more likely we can offer a convenient alternative and keep your service arranged without unnecessary delays.
Service Deposit
Most services do not require a deposit. However, a deposit may be requested for certain jobs depending on factors such as the service type, travel distance, scheduling requirements, job size, or other special arrangements.
Whether a deposit is required, along with the payment amount and terms, will be discussed and mutually agreed upon before the booking is confirmed. No deposit will be charged without clear communication and approval from both parties.